Policies & Guidelines

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Appointment Policy

Appointments are required for all services to ensure proper preparation and timely service. Same-day appointments are often available but are not guaranteed.

Rescheduling Policy

You may reschedule your appointment at any time.

Please notify us as soon as possible if your schedule changes so we can adjust your time slot.

No-Show Policy

A no-show means you did not arrive for your appointment and you did not call, text, or email before your scheduled time.

Our No-Show Rule:

If a client makes multiple appointments and is a no-call no-show more than once, we reserve the right to:

• Deny future appointments, or
• Refuse service entirely

This ensures fairness and prevents repeated missed appointments from blocking available time slots.

Late Arrival Policy

If you arrive more than 10 minutes late, your appointment may need to be rescheduled based on availability.

Identification & Documents

Please bring the following:

• A valid, unexpired government-issued photo ID
• All documents you need notarized, verified, or processed

Incomplete or incorrect documents may require a rescheduled appointment.

Service Refusal Rights

Moments in Motion Co. reserves the right to refuse service to any client who:

• Repeatedly misses appointments without notice
• Arrives without the required documents or ID
• Displays inappropriate or unsafe behavior
• Requests services that violate legal or ethical guidelines

Refund Policy

Refunds are not issued once a service has been completed.

If you need to reschedule, you may do so at any time at no cost.

Contact Policy

For questions, changes, or cancellations, please contact us:

📧 momentsinmotionco.llc@gmail.com

📞 (Business number once set)

Please allow 24–48 hours for a response.